Citi, Citi Commercial Bank

November 2021 ~ March 2025

Vice President of UX, UI Design & Research

Hybrid; Based in Iselin, NJ

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• Execute on UX/UI design for the Citi Commercial Bank (CCB) internal CRM (a Salesforce-based experience) to facilitate improved user flow and adoption, with early results showing a 10% increase in user productivity

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• Design new user flows and wireframes for enhancements and existing functionality within the parameters of the Salesforce system and/or custom functionality based on user feedback and business requirements

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• Conduct user feedback discussions to better understand user experience with business groups throughout the global teams within CCB, which has led to a 15% increase in adoption and a 25% increase in user confidence

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• Analyze data from sessions for use by senior management to create a roadmap for future enhancements

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Morgan Stanley

May 2020 ~ November 2021

Lead UX/UI Designer (Contract)

Virtual; Based in New York City, NY

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• Designed a series of client-facing workflows and internal data-intensive dashboards as part of an enterprise-wide, digital ecosystem that required updating for accessibility and best practices standards, which reduced user confusion by 10%

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• Performed daily on the end-to-end process for projects, including business requirement gathering, user flows, wireframing, mockups, prototyping, technology specification documents, user feedback sessions, and Q&A sessions

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• Aided in the building and implementation of a responsive and accessible design system to support all current and future digital experiences, reducing project timelines by 12%

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• Coordinated with UX leadership to expand the UX/UI team globally to support the creation of the enterprise-wide digital ecosystem, adding two designers to the team

 

Prudential Financial

April  2015 ~ May 2019

Director, UI Design for Platforms

Newark, NJ / New York City, NY

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• Directed a team of 11 UI designers who established all enterprise-wide UI and marketing processes, resulting in a design system that simplified onboarding and expedited the launch of projects to target audiences

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• Coordinated and facilitated the streamlining of an online Robo-advisor that diminished overall user confusion/dropoff by 17% (personal contributions resulted in a 7% reduction)

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• Collaborated with UX, business, marketing, product, and front-end development leaders to expand digital offerings for Prudential customers and the Prudential Design System

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• Partnered with the VP of Creative to establish the design process, team hierarchy, and design-focused culture, including managing the NYC office - handling renovations, deliveries, security, and employee needs

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• Engaged in daily UI/UX tasks, including the redesign of the Prudential online customer experience, which led directly to the creation of the global design system and a reduction of customer “help” calls by 60%

 

March  2017 ~ November 2018

Director, UI Design​

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January 2016 ~ March 2017

Lead UI Designer​

 

April 2015 ~ January 2016

Senior UI Designer​

 

Infragistics

November  2013 ~ October 2014

Senior UX/UI Designer

Cranbury, NJ

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• Individual contributor supporting UX architects and technology to build customized, Salesforce-based dashboards and applications for clients

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• United with team leadership to interview design candidates for mid-level designer and director positions

 

Freelance

June 2009 ~ November 20013

UX/UI Designer

Greater New York Area

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• United with an artist representation group to market contracted talent across social media platforms daily

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• Engaged to execute on dashboards, mobile apps, and online experiences with a previous full-time employer, TandemSeven, Inc., among others

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• Designed a series of interactive marketing materials for a pharma company, allowing doctors to get information on products by use of tablet “games”, increasing sales by 5%

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• Established an e-commerce site for a local pawn shop, creating not only overall UX/UI design but also photography of items, increasing customer confidence in pawned items by 20%

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TandemSeven

April 2007 ~ June 2009

Senior UI Designer

New York City, NY & Virtually

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• Teamed with UX architects and marketing to build custom websites, mobile apps, intranets, and motion reels for T7 materials at trade shows and conventions

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• Awarded a Nielsen/Norman Group Best Intranet of 2005 for Howard Hughes Medical Group

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• Facilitated with a London-based client to design over 1,000 individual icons at 4-5 different sizes in 3-dimensional Windows 2000 style

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Arrow Design Studio

September 2004 ~ April 2006

Visual Designer

New York City, NY

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Giovatto Advertising

September 2002 ~ January 2004

Visual Designer

Glenn Rock, NJ

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Montserrat College of Art

September 1998 ~ May 2002

Bachelor of Fine Arts, Graphic Design

Beverly, MA